Privacy Policy

1. Introduction

EchoDial LLC, doing business as QuickProposal ("we," "our," or "us"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (quick-proposal.com) and related services (collectively, the "Service").

By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when you:

• Register an Account: Email address, password, business name, contact information
• Update Your Profile: Business address, phone number, website, logo
• Create Proposals: Client information, project details, pricing, descriptions
• Subscribe to a Plan: Payment information (processed by third parties)
• Contact Us: Name, email, message content
• Invite Team Members: Email addresses of invitees

2.2 Automatically Collected Information

When you use the Service, we automatically collect:

• Log Data: IP address, browser type, operating system, pages visited, time spent
• Device Information: Device type, unique device identifiers
• Usage Data: Features used, proposals created, actions taken
• Cookies and Tracking: Session data, preferences (see Section 8)

2.3 Third-Party Information

We may receive information from:

• Payment Processors: Transaction details, payment status (Authorize.Net, Stripe)
• AI Services: Usage data from OpenAI API
• Email Services: Email delivery status

3. How We Use Your Information

We use your information to:

3.1 Provide the Service

• Create and manage your account
• Generate AI-powered proposals
• Process payments and manage subscriptions
• Enable team collaboration features
• Deliver proposal emails to your clients
• Process payout requests

3.2 Improve and Optimize

• Analyze usage patterns and trends
• Improve Service features and functionality
• Troubleshoot technical issues
• Develop new features and services

3.3 Communicate with You

• Send service-related notifications (payment confirmations, account updates)
• Respond to your inquiries and support requests
• Send marketing communications (with your consent)
• Provide important updates about the Service

3.4 Legal and Security

• Comply with legal obligations
• Enforce our Terms of Service
• Detect and prevent fraud, abuse, and security incidents
• Protect our rights, property, and safety

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment Processing: Authorize.Net, Stripe (payment information)
• AI Services: OpenAI (proposal content generation)
• Email Services: PHPMailer/SMTP providers (email delivery)
• Hosting Services: Server and database hosting providers

4.2 Business Transfers

If we are involved in a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred as part of that transaction.

4.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.4 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encrypted data transmission (HTTPS/SSL)
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication
• Monitoring for suspicious activity

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. Specifically:

• Account Data: Retained while your account is active
• Proposals: Retained indefinitely unless you delete them
• Payment Records: Retained for 7 years for tax and legal compliance
• Log Data: Retained for 90 days

When you cancel your account, we will delete or anonymize your information within 30 days, except where we must retain it for legal obligations.

7. Your Privacy Rights

7.1 General Rights

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information
• Data Portability: Receive your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications

7.2 California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information we collect and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising your privacy rights

7.3 European Residents (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

• Right to access, rectify, or erase your data
• Right to restrict or object to data processing
• Right to data portability
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

7.4 Exercising Your Rights

To exercise any of these rights, please contact us at admin@quick-proposal.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. For detailed information, see our Cookie Policy.

8.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function (login sessions, security)
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Help us understand how you use the Service
• Performance Cookies: Monitor Service performance and errors

8.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of the Service.

9. Third-Party Links

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using the Service, you consent to the transfer of your information to the United States and other countries.

12. Do Not Track Signals

Some browsers support "Do Not Track" signals. We do not currently respond to Do Not Track signals because there is no industry standard for how to handle them.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Service and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: